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See our Spa Policies to confirm your experience is one to remember
We endeavor to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, our most special guest, and also to benefit our valued therapists. We realize other spas may not share our policies, however, every spa is unique in it's operation and in respecting both your time and our therapist's. We know you will have a pleasant experience with us as we strive to be your favorite Los Angeles spa...
Arrival 20 minutes prior to your first treatment is requested, allowing ample time to check-in, shower and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed. We invite you to use our aromatic cedar dry sauna and our relaxation lounge before and after your spa treatments.
Late Policy: Appointments missed by 15 minutes or more are cancelled with a 100% spa credit, which is yours to use for your rescheduled future reservation.
Cancellation Policy: As a courtesy, a minimum 24 hour notice is required for cancelling or rescheduling your appointment. A 48 hour notice is required for any Spa Package reservation, multiple services, or for parties of three or more. Larger parties require 1 week's notice of cancellation. All no-shows will be charged at full value. We do not provide refunds for cancelled appointments, as you will have a full credit at the spa. All spa reservation charges, service sales, retail sales and gift certificate sales are final, with no refunds. If appointment made to redeem your spa gift certificate is not cancelled or rescheduled at least 48 hours in advance, we will be unable to redeem your certificate.
Gratuity: We proudly recruit and train our staff to be the most qualified spa professionals in the industry. Our recommended standard gratuity for spa treatments is 18%-20%. Gratuity to therapist can be in cash or personal check. Credit Cards are not taken for gratuities at the spa. Gratuities are included with individual treatment reservations & in Spa Packages of 3 or more treatments.
Please notify our Retreat Consultant before booking your treatments if you have high blood pressure or allergies; especially seafood allergies. Please advise of other physical challenges you may have or if you are pregnant. Booking an appointment with a specific therapist can be made for you if you ask for the therapist by name. We do not guarantee the gender of a therapist. We will make every effort to accommodate your therapist’s gender request, as you will be given a confirmation number. If you do not have a confirmation number & cancel your appointment because you do not have a specific gendered therapist, then you will forfeit your treatment & payment, as time was allotted for service. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.
Spa guest must be 16 years of age or older. We are unable to provide services to guest accompanied by children.
Quiet Environment: As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and pagers are not permitted.
Gift Certificates are available for services only and not redeemable if lost or stolen and are non-transferable. An appointment using your gift certificate, can only be made by providing the gift certificate number when making your reservation. Gift certificates for spa packages can only be redeemed for the treatments in the specified spa package, no substitutions. If appointment made to redeem your spa gift certificate is not cancelled or rescheduled at least 48 hours in advance, we will be unable to redeem your certificate. Click Here for more information. Should you not wish to redeem a gift certificate you can use the treatment value or stated dollar value as a spa credit towards retail items.
Le Petite Retreat day spa - Los Angeles gift certificates are special spa gift cards, gift wrapped for Holidays or special occasions. As our gift certificates never expire in California, due to the number of years some may wait to experience your wonderful spa gift, if the spa gift certificate treatment you selected changes in price, the person who receives your spa gift certificate will still have many choices: they can either use the spa gift certificate for the dollar amount you paid towards other desirable spa treatments, or, if they want the same treatment on the gift certificate, they would be responsible for paying the difference for the new treatment price. We thank you for your understanding and look forward to extending a wonderful spa gift experience to all.
Lockers are provided for our guests. We have separate locker rooms for men and women.
Party Bookings: Wedding & Baby showers, birthday parties and fundraisers are welcomed. Please call us for arrangements.
Packages can be individually customized.
Prices are subject to change without notice. For our most current prices, see our Spa Treatments menu.
